Privacy Policy

SAAS APPS SOLUTIONS FZCO (“Houdiny AI,” “we,” “us,” or “our”) values your privacy and is committed to handling personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access our website at https://houdiny.ai, use our mobile applications, or interact with any related services (collectively referred to as the “Service”). This Policy is compliant with applicable data protection laws, including the GDPR, UK GDPR, and CCPA/CPRA.

The data controller responsible for your personal information is SAAS APPS SOLUTIONS FZCO, located at Silicon Oasis, DDP, Building A1, Dubai, United Arab Emirates. For privacy-related inquiries or data requests, you may contact us at support@houdiny.ai.

We collect only the data necessary to provide and improve the Service. This includes identity and contact information such as your name, company, email address, and job title, which may be provided during registration or OAuth login. We collect authentication data such as login credentials and access tokens. Usage data such as IP address, device information, pages viewed, and session duration is collected automatically through cookies and analytics tools. Outreach data includes email metadata such as recipients, subject lines, open and click metrics, which help us personalize communication and measure performance. Payment data such as billing information and transaction records are collected for subscription and payment processing. Profile enrichment data may be sourced from publicly available business information and used to improve your user experience.

We collect personal data directly from you when you register, create an account, connect third-party services, or contact customer support. Data is also collected automatically through cookies and tracking technologies while you use the Service. In some cases, we supplement your data with publicly accessible sources for the purpose of profile enrichment and improved personalization.

We process your personal data to provide, maintain, and improve the Service, to authenticate and secure your account, to process payments and prevent fraud, and to deliver personalized outreach and communication. We may also send transactional communications, performance-related updates, and marketing messages to which you have consented. Usage patterns are analyzed to optimize Service performance and user experience. Processing is based on legal grounds including contractual necessity, legitimate business interests, user consent, and compliance with applicable legal obligations.

We share personal data only with trusted third-party service providers who operate under strict data-processing agreements. These providers help us with services such as payment processing, identity verification, analytics, email delivery, CRM integration, AI enrichment, and cloud hosting. All third parties are obligated to use personal data only as instructed and in compliance with applicable laws. We do not sell, rent, or monetize your personal data.

Your personal data may be stored and processed in countries outside your jurisdiction, including regions that may not offer the same level of data protection. When transferring data internationally, we rely on approved legal safeguards such as Standard Contractual Clauses to ensure your data remains adequately protected.

We retain personal data only for as long as necessary to fulfill its intended purpose or to comply with legal requirements. Account and profile data is retained until account deletion, plus an additional one-year period for administrative purposes. Usage and analytics data is retained for twenty-four months. Transaction records are retained for seven years to meet regulatory and financial compliance requirements. After these retention periods, data is securely deleted or anonymized.

Under the GDPR and UK GDPR, you have the right to access, correct, or delete your personal data; restrict or object to processing; request portability of your data; and withdraw consent where applicable. Under the CCPA/CPRA, California residents may request to know what personal data is collected, request deletion of their data, and opt out of any “sale” of personal data, although we do not engage in data sales. To exercise any of your rights, please contact support@houdiny.ai. We respond to such requests within thirty days and will not discriminate against you for exercising your rights.

In the event of a personal data breach that may result in a risk to your rights and freedoms, we will notify affected users and regulatory authorities within seventy-two hours of becoming aware of the breach. The notification will include the nature of the breach, the data affected, and measures taken to mitigate the issue.

We take appropriate security measures to protect your personal data. These include SOC 2 Level II compliance, encryption of data at rest using AES-256 and in transit using TLS 1.2 or higher, least-privilege access controls, and regular security audits and penetration tests.

We use cookies and similar technologies to operate the Service, analyze user behavior, and personalize your experience. You can manage your cookie preferences through our cookie banner or your browser settings. For further details, please refer to our Cookie Policy at https://houdiny.ai/cookie-policy.

Our Service is not directed at individuals under the age of sixteen, and we do not knowingly collect or process personal data from children. If we become aware of such data being collected, we will delete it immediately.

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you.

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated by posting a revised version on our website along with the updated “Last updated” date. Continued use of the Service after changes become effective constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests related to this Privacy Policy or our data processing practices, please contact us at  support@houdiny.ai or visit our website at https://houdiny.ai.